Shipping policy

Delivery

Deliveries are made to the address provided by the User, following the procedures specified in the order summary.

Upon receipt of the package, the User must check the contents and promptly report any problems to the contacts indicated in this document or as indicated on the delivery note.

If the package is visibly damaged, the User has the right to refuse delivery. Shipping is available to the countries or territories listed in the dedicated section of www.otticafedelimilano.it.

Delivery times are indicated on the website or during the purchase process.

Failed delivery

The Owner is not responsible for delivery errors caused by inaccuracies or omissions in the information provided by the User when completing the order, nor for damage or delays that occur after the goods have been entrusted to a courier chosen by the User, other than those proposed or approved by the Owner.

If the goods are not delivered or collected within the expected time frame, they will be returned to the Owner. The latter will contact the User to arrange a second delivery attempt or agree on alternative solutions.

Unless otherwise specified, any delivery attempts after the first will be at the User's expense.